Effective 09/28/2026
These terms apply when you use freshlycracked.com or order from Freshly Cracked LLC ("Freshly Cracked," "we," "us"). By using the site or placing an order, you agree to them.
Accounts
You sign in with a one-time code sent to your email, or with Google. Keep access to your email secure. You are responsible for orders placed from your account.
Orders
- Menus, prices and availability can change. Your order is confirmed only after payment succeeds and you receive a confirmation email.
- Each order must meet the minimum shown at checkout and be placed before the ordering cutoff shown for that week.
- Prices are listed before tax. Checkout shows every charge, including Tax/Fees and any delivery charge, before you pay.
Pickup and delivery
- Pickup is at the location and during the window shown at checkout.
- Delivery is available only to the areas shown at checkout and is carried out by Uber Direct couriers. Delivery times are estimates.
- Please be available for your pickup or delivery window. Refrigerate your meals promptly and follow the storage and use-by information on the label.
Cancellations and refunds
Our cancellation and refund policy is shown at checkout and applies to every order.
Food, ingredients and allergies
We list ingredients and allergens on a meal only when the chef has confirmed them. If you have a food allergy or dietary need, contact us before ordering. Our meals are not a substitute for medical or nutritional advice.
Reviews and photos
If you submit a review or photo, you confirm it is yours and give us permission to show it on our site. We may remove content that is inappropriate.
Acceptable use
Do not misuse the site, try to access other people's accounts, or interfere with how it works.
Limitation of liability
To the extent the law allows, our liability for any order is limited to the amount you paid for that order.
Changes
We may update these terms. The date above shows the latest version.
Governing law
These terms are governed by the laws of North Carolina.
Contact
Freshly Cracked LLC, Charlotte, NC. contactus@freshlycracked.com